Last updated: July 2026
Orders placed through Lumière are fulfilled and shipped via our checkout partner Shopify and the original brand or fulfillment provider. Available shipping methods, estimated transit times, and shipping fees are shown at checkout before you complete your purchase.
Once your order ships, you will receive a confirmation email with tracking information where available.
If you are not satisfied with your order, please email naomiilangg@gmail.com. Returns are accepted within a reasonable timeframe of delivery, and we will help arrange a return or exchange where eligible. For hygiene reasons, some skincare items may only be returned unopened and in their original packaging.
Please include your order number and a short description of the issue when contacting us.
Once an eligible return is received and inspected, a refund will be issued to the original payment method. Processing times may vary depending on your bank or card issuer.
If your order arrives damaged, incorrect, or missing items, please email naomiilangg@gmail.com as soon as possible after delivery with your order number and photos so we can resolve it.
Questions about an order? Email Naomi at naomiilangg@gmail.com.